Refund policy

30-Day Return Policy

You may request a return within 30 days after your order is delivered. To be eligible, the item must be in the same condition in which it was received, unused or unworn, with any included tags, accessories, and original packaging. Proof of purchase is required.

How to Start a Return

Email ernesto@tenochgmz.com with your order number and the reason for the return. We respond within 24 hours on business days.

Approved returns must be sent to: TenochGMZ, 2004 E Irvington Rd, PMB 301, Tucson, AZ 85714-1806, United States. This is a mailing and return address only and is not a walk-in location. Items sent without prior return approval may not be accepted.

Return Shipping

If your return is approved, TenochGMZ will provide a prepaid return shipping label and return instructions at no cost to you. There is no restocking fee for an approved return.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us as soon as possible at ernesto@tenochgmz.com with your order number and a clear photo of the issue so we can evaluate it and make it right.

Exchanges

To exchange an item, request a return. After the return is accepted, place a separate order for the replacement item.

Refunds

We will notify you after we receive and inspect your return. If approved, the refund will be issued automatically to the original payment method within 10 business days. Your bank or card issuer may need additional time to post the credit. If more than 15 business days have passed since we approved your refund, contact ernesto@tenochgmz.com.

Questions

Email ernesto@tenochgmz.com or call 520-261-8585, Monday through Friday, 9:00 a.m.–6:00 p.m. Arizona time.