Shipping policy

Shipping Policy

Shipping Area

TenochGMZ currently accepts and ships orders within the United States only. We do not offer international shipping.

Order Processing and Fulfillment

Orders are normally processed within 1–3 business days after payment is confirmed. TenochGMZ is a U.S.-based online retailer that works with third-party suppliers and fulfillment partners. An order may ship directly from a supplier or fulfillment warehouse, but TenochGMZ remains responsible for customer service, tracking assistance, returns, and refunds.

Estimated Delivery

Most orders are estimated to arrive within 6–11 business days after the order is placed. This total estimate includes order processing and carrier transit. The estimate shown at checkout may vary by destination, product, and available shipping service. Carrier delays, severe weather, holidays, or remote destinations may extend delivery time.

Shipping Cost

Eligible orders over $100 receive free standard shipping. A flat standard shipping rate may apply to smaller orders. Every applicable shipping charge is displayed at checkout before payment.

Tracking

When tracking is available, it is emailed after the order ships. Tracking may take up to 48 hours to begin showing carrier activity.

Address Accuracy

Customers are responsible for providing a complete and accurate delivery address. Contact us as soon as possible if an address needs to be corrected. We cannot guarantee changes after an order has entered fulfillment.

Lost or Delayed Packages

If tracking shows an unusual delay or a package appears lost, contact us at ernesto@tenochgmz.com. We will work with the carrier or fulfillment partner to investigate.

Questions

Email ernesto@tenochgmz.com or call 520-261-8585, Monday through Friday, 9:00 a.m.–6:00 p.m. Arizona time.